PRIVACY POLICY

Here at IINTRA we take your security and the handling of your data very seriously. We fully understand the potentially sensitive nature of your personal details, therefore, we know and care, that your data is used in a secure, sensitive, fair and proper manner and hope our privacy policy confirms this. 

This privacy policy, in conjunction with our Terms & Conditions, are designed to give you a transparent, clear view on why IINTRA may collect and process your personal details, how we might use them and what your rights are.

The data controller is:

IINTRA LIMITED, 22 Yew Tree Close, Launton, Oxfordshire, OX26 5AE, United Kingdom

By visiting us at IINTRA.CO.UK, you are accepting and consenting to the use of your data as outlined in this Privacy Policy.

Why does IINTRA require my personal data?

In short, we capture your data for a number of good reasons:

The main reason we need this data is to either, fulfil your order, or deal with requests that you’ve made for customer or technical support.

This data is essential to us fulfilling your requirements/request and is collected as part of our normal and on-going business activities. To give you an example of this, we collect your address from you during our checkout process to ensure that we deliver your products to the right location.

If you have actively consented to receiving marketing communication from us, we will store some information in order to communicate with you as requested.

It is also possible that we may store details regarding website technical issues, such as secure server logs, and this would be deemed in-line with industry best practices and is a well established process taken by the majority of sites you visit across the internet.

Finally, where our products benefit from a guarantee, we will also store your details in order to verify any potential claim.

What personal data does IINTRA collect?

Information you provide:

Whenever you enter data into the various form on the IINTRA website, we may store it for the purpose of fulfilling the request that you have made. This data may include, but is not limited to:

Your name, address(es), telephone number, email address, payment/card details, your business information.

Should IINTRA send out any marketing communication, we will, using the information that you have provided, but only if you have explicitly consented to this.

IINTRA will not, and do not, sell any of your details onto any third party organisations. There are however instances whereby we pass your details to fulfil an agreed business process as outlined below.

Information collected automatically:

When you use the IINTRA website, we may record some information relating to the technology that you use to browse and at times, the activity you take on the website.

This includes, but isn’t limited to:

Your IP address and IP location, Web-browser and version, Device type, Computer operating system, The products and pages you have interacted with & Page interaction information.

How secure is my personal data?

The little information that is stored and processed by IINTRA is secure to industry standards, for example:

As soon as you enter information into our website, we transfer this to our secure server via something called a Secure Standard Layer, commonly known as SSL. If you wish, you can find the details of our certificate by clicking on the “lock” icon at the top of your web browser.

We store your personal details on secure servers which benefit from high level security protocols. This is industry standard and used by thousands of companies across the world.

Is the information IINTRA receives shared with other parties?

Only a very small amount of data is shared, generally for the purposes of fulfilling your order. Below is a list that includes, but is not limited to, examples of these service providers:

Card Payment Processing, Delivery And Logistics & Email Service Providers

What information can I access?

You are entitled to make a request to IINTRA, sometimes known as a ‘Subject Access Request’, which allows you to understand what personal details of yours IINTRA holds.

In most cases, the reasons for processing data and the types of data we hold have already been defined to you within this privacy policy.

Should you wish to make a request, the best way to get in touch is in writing, for the attention of the “Data Controller” to the address above or via email to hello@iintra.co.uk.

What are my choices?

As we have mentioned above, we require your personal information in order that we can successfully carry out our main business function of delivering an order to you. You can of course choose not to share this information, however, it is likely that we would be unable to process any order for you successfully. 

With regards to marketing communications, as previously stated you will only receive these, if in the first instance, you have actively consented to receive them. If for any reason you change your mind, there will always be an opt out or unsubscribe link for you to let us know about your change of preference – this will not opt you out for receiving transactional communications such as order updates or receipts. 

You can also make a request for IINTRA to ‘forget’ your information, which means to delete all traces of you from our files and databases.

Should you wish to make a request, the best way to get in touch is in writing, for the attention of the “Data Controller” to the address above or via email to hello@iintra.co.uk.

Finally, you can also turn off cookies from within your web browser, however this may detriment your overall shopping experience with IINTRA.

How do you use ‘Cookies’?

Cookies are very small and confidential files that carry unique information that help us recognise you when you visit our website.

They enable IINTRA to tailor browser behaviour and shopping preferences in order that we can improve your overall experience with us.

We also use cookies to allow us to complete core website functionality; for example, when you leave a product page, we need to remember whether you have added this item to your basket as you continue browsing the website.

In some cases we may also deliver a number of cookies from third party service providers. These provide anonymous IDs back and forth for the reasons described above. Below are a couple of typical examples of this process:

Analytics – we use analytical software to understand how our visitors are using the site, this includes understand where customers may be having difficulty browsing.

Ad Tracking – we may use ad cookies to understand how successful our advertisements are. 

For more information about cookies, we recommend you visit: www.youronlinechoices.eu

Can I opt out of ‘Cookies’?

You can choose a range of cookie settings in your browser. For more information on this, please visit the page below that relates to your specific browser.

Google Chrome, Safari & Firefox

As previously mentioned, restricting cookies may have an adverse effect on how functional the IINTRA site is.

Klarna – Privacy

Klarna believe that data protection should be smooth. Klarna are not your typical financial services provider. Just like they aim to remove all friction from your payment related matters, they believe that your privacy can’t just be an afterthought. The world today is complex and confusing enough. They are not here to add to it!

To review how Klarna handle your data, should you choose to make your purchase using the Pay In 3 facility, take a look at their policy.

Klarna – Cookies

Klarna Bank AB (publ) (“Klarna”) uses cookies to recognize the user’s device for the purpose of providing personalized advertising of Klarna products the next time the user will browse a merchant website offering Klarna products, and for analytics purposes.

Persistent marketing and analytics cookies

These cookies contain a unique user ID which will enable Klarna to recognize the user’s device the next time that user returns to a merchant using Klarna’s services. These are persistent cookies, stored on the device for a period of up to 540 days as of the last interaction with Klarna, or until they are deleted and allow Klarna (i) to show personalized marketing of Klarna products, including credit promotions to the user, and (ii) to perform analytics of the user behaviour.

By connecting the unique user ID stored in the cookie on the device to the information Klarna has about the user, Klarna will be able to recognize the user of that device. The information Klarna collects through the cookies is not shared with any third party.