If you are looking for help, whether general, product related or technical, then it’s possible it is a frequently asked question.
On this page are some helpful links, answers to your frequently asked questions plus delivery and returns information.
GENERAL - FAQ's
A common frequently asked question – At IINTRA our aim is to make high quality, on-trend, products available to you at the most competitive prices possible. We are available to you via email, or the telephone, but we don’t have bricks and mortar showrooms. You can get in touch with us here.
A very common frequently asked question…
At present we do not allow customers to collect product directly from us. All of our taps benefit from a free of charge, zone 1, next working day, delivery with heavily subsidised shipping costs for the more remote locations. Accessories orders will incur a delivery charge of £3.00.
Typically, orders placed on “stocked” product before 2pm, Monday to Friday will be delivered on the next working day. Orders placed after 2pm on a weekday , on a Saturday, Sunday or Bank Holiday, will typically be delivered within 2 working days.
Example 1: Orders placed at 1pm on a Wednesday will typically be delivered to you by close of play on Thursday.
Example 2: Orders placed on a Saturday will typically be delivered to you by close of play on the following Tuesday.
Example 3: Orders placed on a Sunday, before a Bank Holiday Monday, will typically be delivered to you by close of play on the following Wednesday.
Order placed on “out of stock” or “stock due” product will be dispatched on a next working day delivery as soon as product is checked into stock. For more information about “out of stock” or “stock due” product please contact us.
Our deliveries are either handled by Parcelforce or Royal Mail on a next working day service.
These services are a UK Mainland only delivery service. More info….
If you are interested in the IINTRA products and either live offshore or overseas please do contact us and we will do our best to help you.
Another frequently asked question – We may be able to deliver parcels overseas. To find out more, please contact us to discuss your requirement and any additional delivery surcharges.
Product Not Wanted
In the event that you wish to return a product that is not faulty or damaged, we will provide you with a refund for the associated item, but not the original delivery charge.
It is then you responsibility to return the unwanted product, in its original packaging (in resalable condition) and with its original contents, to us.
Faulty Products
In the unlikely event that one of our products is faulty, we will either exchange the item or provide a full refund including any associated delivery charges, so long as we are notified in writing within 30 days of the delivery date.
Damaged Product
In the unlikely event that one of our products is delivered damaged, we will either exchange the item or provide a full refund including any associated delivery charges, so long as we are notified in writing within 48 hours of the delivery.
We would advise that you review our full Returns Policy.
Whilst we pride ourselves in offering the very best value to all of our customers, if you have an order for 5 of more products, or if you would like to regularly purchase from us, please do contact us as there may be something that we can do for you.
A great frequently asked question….
Yes, all of our taps are covered by a guarantee.
More information about our guarantee can be found here.
Yes, during checkout you can choose to take up the Klarna, pay in 3 offer. This will enable you pay for you tap in 3, interest-free, manageable payments with absolutely no additional charges to you. For more information visit our Klarna page.
PRODUCT - FAQ's
A great frequently asked question…
A number of materials are used within the construction of our taps.
The Body
The bodies of our taps are either manufactured from low-lead brass or stainless steel dependent upon the overall finish of the product.
The Lever
The levers of our taps are either manufactured from zinc alloy or stainless steel dependent upon the overall finish of the product.
The Spray Head or Spout
Dependent upon the product design our spray heads are manufactured from a mixture of complementary metal materials and impact resistant plastics.
Yes, we carry a selection of spare parts, including ceramic cartridges, tap connectors, aerators, tap weights, supports and fixing kits.
You can view our spares here.
An important frequently asked question…
Whilst we would recommend installation being undertaken by a professional, if you are a competent DIY’er you may choose to do this yourself.
We do not offer practical installation guidance other than the instructions provided within the product packaging.
Firstly, do not use abrasive cleaning agents or sponges.
We would strongly advise against using any product that contain chlorine bleach, formic acid, acetic or hydrochloric acid.
We would advise that whatever cleaning agent you are using that you do not apply it directly to the tap, but instead apply the cleaning agent to a soft, lint-free cotton cloth first.
Do not mix different cleaning products together and always follow the cleaning product’s manufacturers instructions.
Remember, damage caused by improper handling is not covered in the manufacturer’s guarantee.
If you are in any doubt, use warm soapy water, or vinegar, and a soft cloth only.
All of our taps come with basic fitting instructions and a technical specification/line drawing, however, we would always recommend that you seek professional advice if you are unsure of anything as these are intended for guidance only.
Within the box you will typically receive the following:
your chosen tap, flexible supply hoses with 1/2″ compression fittings, appropriate rubber & metal washers, retention nuts, hose weight & tap support (where applicable), fixings and general instructions.
TECHNICAL- FAQ's
A great frequently asked question and an important one too!
Our taps can work on gravity systems with pressures as low as 0.5bar.
Please note: we cannot accept product returns that have been installed for a refund; please ensure you have sufficient water pressure before installation.
Full details regarding your chosen product specification can be found on the “Additional Information” tab on the specific product page.
Our taps can work on high pressure systems, however optimum performance is achieved at 3.0bar.
Please note: we cannot accept product returns that have been installed for a refund; please ensure you have sufficient water pressure before installation.
Full details regarding your chosen product specification can be found on the “Additional Information” tab on the specific product page.
A really important frequently asked question…
If you decide to purchase a new tap without knowing what pressure your water is under, there is a possibility that you could end up being disappointed with your new tap installation.
The 4 different types of plumbing systems are:
1. Hot Gravity & Cold Gravity/Mains
2. Combination Boiler
3. Mains High Pressure
4. Pump Assisted
For more information about these systems read our plumbing systems information.
The information above is for guidance only – please consult an appropriate professional if you are in anyway unsure.
All of the IINTRA taps operate between 0.5bar and 5.0bar of pressure with a recommended working pressure of 3.0bar.
Typically a gravity fed plumbing system operates at 0.2bar on the upstairs of a 2 storey house and 0.5bar downstairs.
Therefore, if the above pressures match your property, installation is in a downstairs kitchen, for example, then our taps will operate.
The information above is for guidance only – please consult an appropriate professional if you are in anyway unsure.
All of the IINTRA taps operate between 0.5bar and 5.0bar of pressure with a recommended working pressure of 3.0bar.
Typically a combination boiler system operates at up to 1.0bar of pressure.
Therefore, if the above pressures match your property then our taps will operate.
The information above is for guidance only – please consult an appropriate professional if you are in anyway unsure.
All of the IINTRA taps operate between 0.5bar and 5.0bar of pressure with a recommended working pressure of 3.0bar.
Typically a mains high pressure system operates between 2.0bar – 3.0bar of pressure.
Therefore, if the above pressures match your property then our taps will operate optimally.
The information above is for guidance only – please consult an appropriate professional if you are in anyway unsure.
All of the IINTRA taps operate between 0.5bar and 5.0bar of pressure with a recommended working pressure of 3.0bar.
Typically a pump assisted high pressure system operates at over 3.0bar of pressure.
Therefore, if your water pressure is between 3.0 bar and 5.0bar, then our taps will operate well, anything over 5.0bar may damage the tap and cause it to fail.
The information above is for guidance only – please consult an appropriate professional if you are in anyway unsure.
This is a frequently asked question…
Whilst, in theory, there would be no practical reason why you couldn’t, we would not recommend it unless you plan to brace the sink/drainer and tap accordingly.
It is not unusual for a quality tap like ours, due to the weight and physicality of the product, to cause a Stainless Steel sink to “flex” – this is not a fault of the tap or the sink.
Our products are of a very high quality and are manufactured from heavy gauge material, therefore are substantial in weight. They are intended to be fitted to a thicker composite sink and drainer, which may also require bracing, but ideally a solid work surface.
